Refund and Cancellation Policy

Refund and Cancellation Policy

NEO INFRA FINTECH INCLUSION PVT LTD ("we," "our," or "us"), operating under the brand name Nifipayments, is committed to providing exceptional financial services to our customers. This Refund Policy outlines the terms and conditions governing refunds for services availed through our platform.

Eligibility for Refund

Refunds may be considered in the following circumstances:

• Service Failure: If a technical error or service disruption results in a failed transaction that has been debited from your account without being credited to the intended recipient.
• Duplicate Transactions: If a payment is processed more than once due to a system or user error.
• Unauthorized Transactions: If unauthorized access or fraudulent activity is identified and confirmed on your account.
• Other Scenarios: Any other specific scenario explicitly mentioned in the terms and conditions of a particular service provided by Nifipayments.

Refund Request Process

1. Submission of Request: To initiate a refund, customers must submit a formal request within 30 days from the date of the order through one of the following channels:
   • Email: Contact us at help@nifipayments.com.
   • Support Portal: Submit a ticket through our customer support system on www.nifipayments.com.
   • Customer Care: Call us at 1800-203-1255.
2. Required Information: The refund request must include:
   • Transaction ID or reference number.
   • Date and time of the transaction.
   • Description of the issue.
   • Supporting documents (if applicable).
3. Timeframe for Processing: Refund requests will be processed within 7 working days from the date of approval. Customers will be notified of the decision within [Insert Number] business days.

Processing of Refunds

1. Verification: Upon receiving a refund request, we will verify the details and investigate the matter. This may include reviewing transaction logs and contacting third-party service providers, if applicable.
2. Approval or Rejection: The refund request will be approved or rejected based on the findings of our investigation. Customers will be notified of the decision within [Insert Number] business days.
3. Refund Method: Approved refunds will be processed using the original payment method unless otherwise agreed. Refunds to credit/debit cards or bank accounts may take additional time, depending on the respective financial institution's processing times.

Non-Refundable Services

Certain services may not qualify for refunds, including but not limited to:

• Charges for successful transactions.
• Administrative or processing fees.
• Transactions where services were availed as intended without error or disruption.
• Refunds are not applicable for transactions that occur with accounts other than Nifipayments' account, even in the case of services and terms.

General Conditions

• Compliance: Refunds will be issued in compliance with applicable laws and regulations.
• Amendments: We reserve the right to amend this Refund Policy at any time. Updates will be posted on our official website with the effective date.
• Limitation of Liability: Our liability is limited to the refund amount approved under this policy. We shall not be liable for any indirect, incidental, or consequential damages.

Thank you for choosing Nifipayments. We value your trust and strive to deliver secure and seamless financial services.